Frequently Asked Questions
Everything you need to know about our platform
Getting Started
We provide access to investment opportunities, market insights, and client support services.
We operate in accordance with applicable Australian laws and regulatory requirements. Where required, services are provided under the appropriate licensing framework.
Unless specifically stated, all information provided is general advice only and does not take into account your personal circumstances.
You will need to complete an application form and provide identification documents in line with AML/CTF requirements.
Most accounts can be opened within 24 to 48 hours, provided all required documentation has been submitted. In some cases, additional verification may be required to comply with regulatory requirements.
You can fund your account using the payment methods available within your client portal. Once your account has been verified, funding instructions will be provided.
Withdrawal conditions depend on the investment and may be subject to liquidity constraints or minimum holding periods.
We use industry-standard security measures, including encryption and secure data storage, to help protect your personal and financial information.
Minimum investment amounts vary depending on the investment opportunity. The applicable minimum will always be displayed before you proceed with an investment.
Yes. Existing clients can add funds to their account and participate in future investment opportunities, subject to availability and any applicable minimum investment requirements.
Yes. We provide regular updates regarding your investments, including key developments, important announcements, and performance information where applicable.
No. We believe in transparent pricing. Any applicable fees will be clearly disclosed before you make an investment.
Yes. Your client portal is available online, allowing you to securely access your account from most internet-connected devices.
To comply with Know Your Customer (KYC) regulations, you may be asked to provide:
- A government-issued photo ID
- Proof of residential address
- Additional documentation if required for verification
Identity verification helps protect clients against fraud and enables us to comply with applicable anti-money laundering (AML) and regulatory requirements.
You’ll receive an email notification once your account has been reviewed and approved. If additional information is required, our team will contact you directly.
Yes. If your address, contact details, or other personal information changes, you can update your information by contacting our support team.
Simply use the “Forgot Password” option on the login page to securely reset your password.
Our support team can be reached via email or through the contact form on our website. We aim to respond to all enquiries as quickly as possible during business hours.
Client funds are handled in accordance with our internal policies and applicable regulatory requirements. Security and the protection of client assets remain a top priority.
Yes. Eligible clients may participate in multiple investment opportunities, allowing them to diversify their portfolio where appropriate.
Registered clients are notified when new investment opportunities are launched, subject to availability.
All investments involve risk and may not be suitable for every investor. You should carefully consider your financial objectives, investment experience, and risk tolerance before making any investment decisions.
Absolutely. Our team is available to answer your questions, explain available opportunities, and guide you through the account opening process before you invest.
Available funding currencies may vary depending on your location and the investment opportunity. The available options will be displayed within your client portal during the funding process.
